COVID-19 NOTICE - As of 1st June we are shipping US/CAN orders from our new warehouse in California. Orders for the UK/EU are shipping from our UK warehouse. Occasionally we may send an order directly from our manufacturers in China. This can cause delays to delivery time depending on the travel restrictions currently in place in your country. We actively try to avoid doing this but if we do, we will use couriers such as FedEx, UPS and DHL where possible to ensure delivery in the shortest possible timeframe.
If you have already placed an order with before 31st July 202 and it has not arrived yet, please contact email@example.com with your order number. We will investigate and in most cases replace your order for free if it has been lost in transit.
Optional Shipping Insurance is now available for all orders. You can add it to your cart during checkout. The insurance is provided by Route and fully covers your order in the event of loss, theft or damage.
How long will it take to ship my order?
All orders are processed within 24 business hours and shipped within 3-5 business days. Delivery time frames vary for every destination country. Please see our FAQ page for more information.
When will I receive tracking information?
When your order is fulfilled, we will automatically email you a tracking number. If you do not receive your tracking number within 7 business days, please contact us!
Why do I have more than one tracking number?
Occasionally we ship orders in multiple packages. This requires us to assign more than one tracking number to your order. If your order is shipped in multiple packages, we will email you all tracking numbers automatically when your order is fulfilled.
Do I have to pay customs charges on my order?
Unfortunately, we are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by Stylish AF Fitness Co. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Can I change my shipping address?
If you need to change your shipping address, please do so as soon as possible after purchase. Once an order has been shipped, we cannot change the shipping address.
IMPORTANT: PLEASE MAKE SURE TO CORRECTLY ENTER YOUR COMPLETE ADDRESS AT CHECKOUT. IF A DELIVERY ISSUE OCCURS DUE TO AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS, YOU WILL BE RESPONSIBLE FOR IT AND WE WILL NOT BE ABLE TO REFUND YOU IF YOUR ORDER HAS BEEN SENT.
What can I do if my order is marked "Delivered" but I have not received it?
If your order is marked delivered, your tracking number should tell you where the package was delivered (e.g. mailbox, front porch). Occasionally packages are left with neighbors so make sure to check with them.
Mail carriers may also leave delivery cards if you are not home to receive the package. You may use the delivery card to collect your package from the mail carrier or request redelivery.
If you are unable to locate your package after following these steps, please contact firstname.lastname@example.org with your order number so that we can investigate. Please note that we are not obliged to replace or refund lost orders but we will do our utmost to treat you fairly.
Alternatively, if you have purchased shipping insurance from Route, please file a claim - see https://claims.route.com.